Return policy

  1. Change-of-mind Cancellations. Prior to delivery, you can cancel an order at any time. You will receive a full refund if the order has not yet been shipped by us. However, if the product has already been shipped, you will not receive a refund for the delivery fee and will be liable for any return shipping costs.
  2. Change-of-mind Returns. All items to be returned must be in fully resalable condition in their original packaging.

You have 14 days from receipt of your order in which to make a return. To make a return please contact our Team by  sales@decorotika.co.uk

3.Faulty / Damaged / Changed / Undelivered items. If you're terminating a contract for one of the reasons listed in sections 8.3.1 to 8.3.4 below, the contract will terminate right away, and we'll give you a full refund for any products that weren't delivered or were delivered improperly. You could also be eligible for further compensation. If you cancel the contract for any reason other than those listed at 1 to 4 below, you might not be eligible for a full refund because we will deduct a reasonable amount of compensation to reflect the losses we have incurred as a result of your cancellation. These losses could be substantial if a product has been made specifically for you and cannot be sold to another customer. These are the causes:

  1. We have told you about an upcoming change to the product which you do not agree to;
  2. We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  3. There is a risk that supply of the products may be significantly delayed because of events outside our control;
  4. You have a legal right to end the contract because of something we have done wrong.
  1. Returning products after ending the contract. You must return the products to us or give us permission to arrange for collection at a reasonable period if you decide to cancel the contract after the products have been shipped to you and (because we cannot recall them) have been delivered to you. We will cover the costs of return if you are terminating the agreement because we made you aware of an impending change to the product, an error in the pricing or description, a delivery delay brought on by circumstances beyond our control, or because you are exercising your legal right to do so because of something we did wrong. In all other cases, you are required to cover the return shipping charges.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at  sales@decorotika.co.uk