Terms of service

    1. These terms
      1. What these terms cover: These are the terms and conditions on which we supply products to you, whether these are goods or services.
      2. Why you should read them: Before sending your order to us, carefully read these terms. These terms explain who we are, how we will provide you with products, how you and we may modify or terminate the contract, what to do in the event of a dispute, and other crucial details. Please get in touch with us to discuss if you believe there is an error in these terms.
    1. Information about us and how to contact us
      1. Who we are. Decorotika Modular Furniture
      2. How to contact us. You can contact us via sales@decorotika.co.uk .
      3. How we may contact you? If we need to get in touch with you, we'll do it by phone or in writing to the email or postal address you gave us when placing your order.
      4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
    2. Our contract with you
      1. How we will accept your order? When you place an order in-store and we tell you that we can deliver the product, which we will also confirm in writing to you, we will consider that to be our acceptance of your order. A contract will be established between you and us whenever we inform you that we can deliver the product you requested. The complete money for the products will be taken from you in-store at the moment of acceptance if we accept your purchase. The money will then be processed, and you will receive a receipt.
      2. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
      3. We only sell to the UK. Unfortunately, we cannot deliver to or accept orders from addresses outside of the UK.
    3. Our products: Products may slightly differ from their images. The product photographs in our website are solely meant to serve as examples. Although we have done everything possible to ensure that the colors are displayed appropriately, we cannot guarantee that the images in our website or how a device displays the colors will accurately reflect the color of the products. These pictures may not exactly match your product. All sizes, weights, capacities, dimensions, and measures listed in our catalogue or website have a 2% tolerance, despite our best efforts to be as exact as possible.
    4. Your rights to make changes. Please get in touch with us if you want to adjust the product you've ordered. If there is a chance for the change, we'll let you know. If it is feasible, we will inform you of any adjustments to the product's pricing, the date of supply, or anything else required as a result of your desired change and solicit your confirmation that you want to proceed.
    5. Our rights to make changes
      • to reflect changes in relevant laws and regulatory requirements for example, if there is a change to UK or EU safety standards relevant to our products such that we need to alter materials of or finishes to said products; and
      • to implement minor technical adjustments and improvements.
      1. Minor changes to the products. We may change the product:

    Although it's unlikely that any changes will have an impact on how you use the product, if we think it might, we'll let you know as soon as possible.

    Additional substantial product adjustments. Additionally, as stated in the product description in our brochure and in-store, we reserve the right to modify the following aspects of the product. If we do, we will let you know and you may then contact us to cancel the agreement and get a full refund before the modifications go into effect:

        1. providing the materials of the product in an alternative colour or wood finish to that which you ordered if there is an unforeseen shortage of particular colours or wood finishes or;
        2. providing the product using alternative materials or fabrics to those specified if there is an unforeseen shortage of certain materials or fabrics.

    In these situations, we'll work to maintain the product's general appearance as similar to what you bought as we can.

    1. Providing the products
      1. Delivery costs. The costs of delivery will be as told to you during the order process.
      2. When we will provide the products.
        1. Delivery of the products. We will deliver the product(s) to you as soon as reasonably possible. An estimated delivery date will be provided to you when your order is placed and we will endeavour to deliver the product(s) within 5 working days of this date, if not before.
      3. On delivery, we will provide you with a delivery note confirming the date and time of delivery, what product(s) have been delivered and whether or not our assembly service has been required. You will be required to sign two copies of the delivery note, one which you can keep for your records and one which we will hold for our records.
      4. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
      5. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
      6. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.
      7. Your legal rights if we deliver late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:
        1. we have refused to deliver the products; or
        2. you told us before we accepted your order that delivery by the estimated delivery date was essential and we agreed that on the order (taking into account all the relevant circumstances).
      8. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.9, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
      9. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.9 or clause 7.10, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery.  If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this.
      10. When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
      11. When you own the product. The law determines when ownership of goods is transferred to you. At the latest, ownership will transfer when we deliver the product to you (or you collect it) but you might take ownership earlier, for example, when we permanently identify the product as yours.
    1. Your rights to end the contract
      1. Change-of-mind Cancellations. You may cancel an order at any point prior to delivery. If we have not already despatched the order you will be refunded in full. If, however, we have already despatched the order you will not be refunded for the delivery charge and will be responsible for any return postage.
      2. Change-of-mind Returns. All items to be returned must be in fully resalable condition in their original packaging.

    You have 14 days from receipt of your order in which to make a return. To make a return please contact our Team by emailing sales@decorotika.co.uk

    For Furniture items we will arrange to collect the furniture from you. You will not be refunded for the delivery charge and will be responsible for any return postage.

    We will refund an item within 14 days after receiving the order back to our warehouse.

    If the item has not been returned in fully saleable condition, we reserve the right to refuse a refund on the item, or to deduct up to 100% of the original selling price from the refund amount.

    1. Faulty / Damaged / Changed / Undelivered items. If you are ending a contract for a reason set out at 8.3.1 to 8.3.4 below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly and you may also be entitled to further compensation. Unless there is a problem with the products (see clause 10), if you end the contract for any reason other than those listed below at 8.3.1 to 8.3.4, you may not be entitled to a full refund as we will deduct a reasonable amount of compensation to reflect the losses we have incurred as a result of your cancellation, which might be significant losses if a product has been made to your specific requirements and it is not suitable for us to sell to another customer. The reasons are:
        • we have told you about an upcoming change to the product which you do not agree to (see clause 6.2);
        • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
        • there is a risk that supply of the products may be significantly delayed because of events outside our control;
        • you have a legal right to end the contract because of something we have done wrong (but see clause 7.9 in relation to your rights to end the contract if we deliver late).

    Returning products after ending the contract. You must return the products to us or give us permission to arrange for collection at a reasonable period if you decide to cancel the contract after the products have been shipped to you and (because we cannot recall them) have been delivered to you. We will cover the costs of return if you are terminating the agreement because we made you aware of an impending change to the product, an error in the pricing or description, a delivery delay brought on by circumstances beyond our control, or because you are exercising your legal right to do so because of something we did wrong. In all other cases, you are required to cover the return shipping charges.

     

    1. Our rights to end the contract
      1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
      2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
    1. If there is a problem with the product

     

      1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at sales@decorotika.co.uk Alternatively, please speak to one of our staff in-store.
      2. An overview of your legal rights. We have a legal obligation to provide goods that are in line with this agreement. The important legal rights you have in connection with the product are outlined in the box below. These agreements have no bearing on your legal rights.

    This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk.

    The Consumer Rights Act of 2015 states that items must be as advertised, suitable for the intended use, and of adequate quality if your product is a good, such as furniture or a laptop. Your legal rights give you the following privileges during the anticipated useful life of your product:

    up to 14 days: if your goods are faulty, then you can get an immediate refund.

    up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

    up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

    If your product is services, for example our product assembly service, the Consumer Rights Act 2015 says:

    you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill,or get some money back if we can’t fix it.

    if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.

    if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

      1. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage [please contact us for a free returns label] or collection.
    1. Price and payment
      1. Where to find the price for the product. The price of the product (which includes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
      2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
      3. What happens if the price is incorrect. Despite our best efforts, it is always possible that some of the products we sell may have an erroneous pricing. When a product's correct price at the time of your order is less than our stated price at that time, we will often check pricing before accepting your order and charge the lower amount. Before processing your order, we will get in touch with you to get your instructions if the product's correct price at the time of your order is higher than the price listed in our pricing list. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
      4. When you must pay and how you must pay. We accept payment via Shopify and therefore you can pay using most credit and debit cards including, Visa Debit and credit cards, MasterCard, American Express, Apple Pay and Google Pay.
      5. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
    1. Our responsibility for loss or damage suffered by you
      1. We are accountable to you for any loss or harm we might have prevented. If we violate these conditions, we are accountable for any loss or harm you experience that is reasonably foreseeable as a result of our breach or failure to exercise reasonable care and skill, but we are not accountable for any harm that is not reasonably foreseeable. Loss or harm is foreseeable if it is either evident that it will occur or if both parties knew it would happen at the time the contract was made, such as if you discussed it with us throughout the sales process.
      2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury resulting from our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for violation of your legal rights with regard to the products, including the right to receive products that are as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for breach of your right to receive products that are: as described and match information we provided to you.
      3. When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
      4. Business losses are not our responsibility. We exclusively offer the products for usage in private and household settings. We won't be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use the products for any commercial, business, or resale purposes.
    1. How we may use your personal information

    We will use the personal information you provide to us:

        1. to supply the products to you;
        2. to process your payment for the products; and
        3. if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.

    We will only give your personal information to third parties where the law either requires or allows us to do so.

    1. Other important terms
      1. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree for example if you attempt to transfer any rights or obligations under these terms to a person with a lower credit rating than yourself. However, you do not need our agreement to transfer the benefit of our guarantee in clause 10.4 (see clause 10.5).
      2. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 10.4 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
      3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
      4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
      5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
      6. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider.

    Questions about the Terms of Service should be sent to us at sales@decorotika.co.uk